Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Request information about termite protection services
• Subscribe to our newsletter or updates
• Fill out contact forms or request consultations
• Communicate with us via email or phone
• Participate in surveys or promotional activities

This information may include your name, email address, phone number, postal address, property details, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2. How We Use Your Information

Energyhousenavigator uses the collected information for various purposes, including:

• Service Delivery: To provide information about termite protection solutions, chemical treatments, and baiting systems for timber structures
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications
• Marketing: To send promotional materials, newsletters, and updates about termite protection services (with your consent)
• Website Improvement: To analyze website usage patterns and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraudulent, unauthorized, or illegal activity

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyze traffic patterns and website performance
• Deliver personalized content and advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain functionality of our website.

4. Information Sharing and Disclosure

Energyhousenavigator respects your privacy and does not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party contractors who assist in operating our website, conducting business, or servicing you (e.g., email service providers, analytics providers)
• Business Partners: With certified termite protection specialists and treatment providers to fulfill service requests
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of Rights: To protect the rights, property, or safety of Energyhousenavigator, our users, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmission using SSL/TLS protocols
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure server infrastructure and firewalls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your information to another service
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including termite protection product manufacturers, treatment service providers, and industry resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to Singapore and other countries where we operate.

11. Changes to This Privacy Policy

Energyhousenavigator reserves the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information.